95% of orders are shipping normally
We're processing a high volume of orders under strict warehouse safety protocols.
We have temporarily moved to email for all customer service inquiries. Contact us here
The email you received with your tracking information is the best resource for updates and the timing of your order delivery. You can check the current status of your order on the Order Status page by entering the email address you used at purchase, along with your 7-digit order number.
If you were logged into a registered account when you purchased online, you can also view your order history and status on the My Account page.
In addition, we assure you that any shipping delays will not impact your return or exchange time frame. All returns and exchanges are based on the date your order was delivered.
We understand our guests may have questions about their experience with strong shows as we navigate the COVID-19 coronavirus pandemic. We will keep this section on our website updated frequently with the latest developments. If you have a question that isn’t answered, please contact our customer service via [email protected]
We thank you for your patience as we fulfill orders as quickly and safely as possible and apologize for any inconvenience.
- Orders are processed Monday-Saturday (excluding holidays).
- Orders placed after the cutoff are processed and shipped the next business day.
- Orders are not delivered Saturdays, Sundays, or holidays.
- Orders to APO/FPO ship free over $79 via Standard Shipping, and typically take 2-3 weeks.
- We do not offer to ship to P.O. Boxes.
Q: Will my order be delayed?
A: There may be a slight delay with your order, but rest assured it is on its way to you.
We are following local government guidelines which are ever-changing, please keep checking your tracking for updates to your order. If an order is failed to be delivered, our team will personally contact you regarding a refund or re-shipment.
Q: I cannot access my delivery point, can I cancel my order?
A: 1. Your order will be fully refunded if it’s canceled within 24 hours of purchase and before shipment.
2. For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied.
3. If your order has been dispatched and is in transit, we are unable to process the cancellation.
Please keep an eye on your tracking to follow the progress of your parcel.
Q: My question hasn’t been answered, who can I contact?
A: Above all, we are here to support you. If we haven’t answered your question above please get in touch with [email protected].com. Or leave a message on our Facebook page or Instagram page, we will process it promptly.
Q: Do you anticipate supply shortages?
A: We are well stocked to meet your needs and confidence that we will remain so. We are maintaining both our inventory and our means of delivery so our products will continue to be available. Our robust, diversified supply chain originates from U.S. domestic suppliers and various other regions that have not been significantly impacted by the coronavirus. While Chinese factories experienced delays after the Chinese New Year, our Chinese suppliers are now running above 60-percent capacity. With increased demand, we may experience some product delays or shortages. However, we anticipate we will be back to our normal supply chain by mid-to-late summer of this year. For large orders, contact our Strategic Accounts team directly. One of our account specialists will assist you in meeting all your departmental needs. Contact them M-F 8:30 AM-4:30 PM CT here.
Q: How are you handling products and product inspections in regards to the virus?
A: We are relying on the CDC for guidance and following normal inspection protocols for products unless the CDC releases a statement outlining a different procedure. Dr. Nancy Messonnier, Director of the National Center for Immunization and Respiratory Diseases (NCIRD) at the Center for Disease Control, has stated, "In general, because of poor survivability of these coronaviruses on surfaces, there is likely very, very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures."
Q: Can the virus be transmitted from imported products?
A: The CDC has stated, "There's no evidence to support the transmission of the virus via imported goods." The World Health Organization (WHO) also confirms stating, "Even though the new coronavirus can stay on surfaces for a few hours or up to several days (depending on the type of surface), it is very unlikely that the virus will persist on the surface after being moved, traveled, and exposed to different conditions and temperatures."
Q: What safety precautions and sanitation steps are you taking in your distribution center?
A: We are adhering to strict safety precautions at all our locations. It is mandatory for our warehouse employees to wear masks and gloves whenever on the premises. All shifts are broken into groups of less than 10 people, with each employee maintaining a distance of 6 feet apart from each other. We utilize plexiglass coverage at every packing station. Heavy sanitation and cleaning take place at the end of every shift.
How can enjoy a free shipping policy?
Free shipping on orders over $79. Both shipping costs and shipping methods should be subject to what is stated on the Payment Page, and this may vary for different delivery destinations
How soon will I receive my package after my order is placed?
There are two key factors that will decide when you will receive your package.
1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually, it is around 5 to 7 working days to process.
2. Shipping Method: Delivery time varies with the shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can also check the following form for more detail about the delivery time:
Affected by the coronavirus epidemic, it may lead to an extension of the delivery time. In some areas or countries with a serious epidemic, the delivery time may be twice as much as the normal standard.
|Shipping Method||Delivery Time||Area|
|Super Savings||5-12 days||North America (USA )|
|5-12 days||Oceanica (Australia)|
|5-12 days||Europe (France Germany Belgium Luxembourg Netherlands)|
|5-12 days||Europe (Sweden Portugal Italy)|
|5-12 days||Europe (England)|
|5-12 days||Europe (Finland Iceland Switzerland The Czech Republic Greece Austria)|
|5-12 days||Europe (Norway Denmark Sweden Ireland Luxembourg Switzerland The Czech Republic Slovakia Poland Slovenia Romania Hungary Latvia Lithuania Estonia)|
|5-12 days||North America (Canada Mexico)|
|7-15 days||South America (Columbia Chile Peru Argentina Venezuela Ecuador)|
|7-12 days||Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Iran Israel Saudi Arabia Cyprus Palestine)|
|5-12 days||Europe (Croatia Ukraine Georgia Spain Russia)|
|5-12 days||Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d'Ivoire Togo Sultan Guinea)|
|5-12 days||Oceanica (New Zealand)|
|Expedited Shipping||2-5 days||Europe (Norway Denmark Sweden Finland France Ireland Belgium Netherlands Luxembourg Switzerland Germany Austria The Czech Republic Slovakia Poland Spain Portugal Italy Croatia Slovenia Romania Greece Hungary Ukraine Latvia Lithuania Georgia Estonia)
|2-5 days||North America (USA Canada Mexico)|
|2-5 days||South America (Columbia Chile Peru Brazil Argentina Venezuela Ecuador)|
|3-7 days||Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Israel Saudi Arabia Cyprus Palestine)|
|2-5 days||Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d'Ivoire Togo Sultan Guinea)|
|2-5 days||Oceanica (Australia New Zealand)|